Frequently Asked Questions

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  1. When is the last day I can place an order on Treat?

    Orders can be placed through March 17, 2015. Beginning March 18th you will be redirected to shutterfly.com and will no longer be able to place an order on treat.com or access the Treat mobile app. At Shutterfly you can enjoy more personalization and gifting options, free unlimited photo storage and Shutterfly’s 100% customer happiness guarantee.

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  2. I have a Treat Card Club pack. What will happen to my card credits?

    For any remaining Treat Card Club credits, be sure to use them prior to March 17 for any upcoming occasions. If you are unable to use the remainder of your credits by March 17, you will receive a refund to your original method of payment during the first week of April.

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  3. What will happen to my free digital cards included in my Treat Card Club 24 pack?

    You are welcome to use your digital cards before March 17th. After this date, any unused digital card credits will be forfeited.

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  4. I ordered cards that I scheduled ahead. What will happen to them?

    For any cards that are scheduled to be delivered before April 10th, we will send your order to your recipient as planned. For all cards that are scheduled to be delivered after April 10th, we will print your order and send it directly to you during the first week of April. An envelope and stamp will be included, so all you have to do is mail your cards.

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  5. I ordered gifts that I scheduled ahead. What will happen to them?

    For any gifts that are scheduled to be delivered after March 17th, you will receive a refund to your original method of payment during the first week of April as we are unable to send gifts after this date. We apologize for the inconvenience.

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  6. I ordered digital cards that I scheduled ahead. What will happen to them?

    For any digital cards that are scheduled to be delivered after March 17th, you will receive a refund to your original method of payment during the first week of April as we are unable to send digital cards after this date. We apologize for the inconvenience.

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  7. For any digital cards that are scheduled to be delivered after March 17th, you will receive a refund to your original method of payment during the first week of April as we are unable to send digital cards after this date. We apologize for the inconvenience.

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  8. I have a credit on Treat. What will happen to it?

    You are welcome to use your card credits before March 17th. After this date, any unused credits will be forfeited.

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  9. I have the Treat app on my phone. Will it still work?

    The Treat app will no longer work after March 17th. Please delete it from your phone.

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  10. I bought a gift card. Will it still work?

    Yes! For Tango Cards, just follow the regular redemption instructions on tangocard.com . For specific retailer gift cards, you can redeem them at the retailer’s store or website.

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  11. Can I buy greeting cards from the Shutterfly app?

    As of now, customers can only send greeting cards via shutterfly.com .

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  12. How much do greeting cards cost on Shutterfly?

    Shutterfly greeting cards are only $2.99 per card.

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  13. Who should I contact about my Treat account after March 17th?

    You can email customer service at info@treat.com.

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